Returns

Our simple and straightforward process for returns and exchanges.

Can I return my order?

Yes — you can return your chain within 14 days of receiving it, as long as it’s unused and in its original packaging.

How do I start a return?

You can start your return by contacting our team via our inquiry form. We will guide you through the process and provide you with the necessary details for a secure return.

Start Your Return

Do you offer repairs?

Yes — if your chain breaks, you can send it back for examination.

If the damage is due to a manufacturing fault, we’ll repair or replace it free of charge.
If the break is due to wear and tear or accidental damage, we can offer a repair at a reasonable cost.

For more detailed information, please visit our Repairs page.

How long does a return or repair take?

Once we receive your chain, please allow up to 7 working days for inspection and processing. Our specialists handle each piece with the utmost care to ensure it is restored to its original brilliance.

Still have questions?